Nice to meet you
My name is Joey Marchy and I'm not your traditional technical project manager. I am an experienced leader and I have been preparing for this moment since I was 14. My first job was bagging groceries and pushing carts in the Florida sun. Those hot days taught me to be humble and gracious. Working in fast food at the local mall taught me how to hustle and the value of working together as a team.
I'm not ready for a new job, I'm ready to solve a problem!
I'd like to take 15 minutes to tell you why I would be a good team member to bring into your organization. We can schedule a call or you can read more about me below (or both). If you choose to continue reading you'll find things like why I want to work at Talynt, what my leadership style is like and what my best personality traits are.
Why do I want to work at Talynt?
I'm at my best when I can collaborate with technical teams and talk to customers. I see a perfect opportunity to apply my unique skills to managing technical projects and a distributed team at Talynt. Not only have I been a software engineer, a project manager, a product manager and a data analyst. I have led a digital department at a large advertising agency, I have worked in a startup environment and I have also run a customer experience department.
To me, customers are the lifeblood of any organization. Much like developers, they must have their expectations met and their needs understood to form a strong working relationship. I have made a career out of doing this. I am equally comfortable working with CEOs as I am working with developers and designers.
I'M NOT SAYING I'M THE BEST...
I do however possess a unique set of skills and approach problems from a different perspective. I ask a lot of questions and collaborate with my team. There are many possible solutions to a problem. I experiment with different ones and try to learn from each.
MY UNIQUE SKILLS:
Here is a list of my best characteristics - empathetic, caring, honest, brutally transparent, strong work ethic, passionate, patient, clear communicator, problem solver, listener, loyal, ability to read people, endlessly positive, persuasive, tenacious.
I'm not a boss, I'm a leader
THINGS THAT MAKE ME HAPPY AT WORK
- Building teams
- Setting and accomplishing goals
- Team building
THINGS THAT MAKE ME HAPPY IN LIFE
- Making other people happy
- Improving my community and neighborhood
- Taking care of people
- Fresh flowers
- My family
Life / Work Balance: My Philosophy
Notice how I didn't say work / life balance? For me, life comes first. Work comes and goes. At the end of the day, month, year, whatever, all you have is your family and friends. I've spent the last 10 years putting work first. All that time and energy never really got me anywhere. Actually, it taught me one really valuable thing: optimizing for continuous improvement.
In work you have to try new things. Sometimes you have a try a lot of new things. Families are about experimentation too. In our family we try to improve each week. Sometimes we fail and have a bad week. It happens. Most of the time we make incremental improvements that are hard to see on a micro level, but when you zoom out you can see things are moving in a positive direction.
Just like in work, in family life it's important to reflect or retro your experiments. This is where you learn what worked, what didn't, what can be improved and what your opportunities are. We do this daily as a family. It's called Apples and Onions. Each night while we're eating we share what went well (apples) and what maybe didn't go so well (onions). In life and work you have to be reflective so you don't miss the important learnings along the way.
how I approach Customer Experience and manage teams...
In my former role as Director of Customer Experience, our team agreed that customer experience will be a feature of our products. We learned early on if we could deliver amazing customer service, we could increase our product retention rates. This was the most important metric for the product team and consequently the CX team.
As a CX team we defined our mission to be make every customer experience a happy one. As our culture developed we identified our core values as empathy, positivity, service, friendliness and helpfulness. Our mission and core values defined the culture of the CX team and guided our quarterly goal setting sessions.
We also knew that as a team we needed to develop a culture of learning. We hosted bi-monthly meetings to share our learnings and teach each other new things. One week we would have presentations on Introverts vs. Extroverts and the next week we would host a lunch on learn on how customer satisfaction metrics differ from NPS.
My CX team was responsible for new employee on-boarding, company events, customer training and much more.