Experience:  16 years building for the web  Location:  Jacksonville, Florida  Best trait:  Humble

Experience: 16 years building for the web
Location: Jacksonville, Florida
Best trait: Humble

Nice to meet you

My name is Joey Marchy and I'm not your traditional project manager. I'm an experienced leader who guides teams and projects to success. I've been preparing for this moment since I was 14. My first job was bagging groceries and pushing carts in the Florida sun. Those hot days taught me to be humble and gracious. Working in fast food at the local mall taught me how to hustle and the value of working together as a team. 

I'm not ready for a new job, I'm ready to solve a problem!

I'd like to take 15 minutes to tell you why I would be a good team member to bring into your organization. We can schedule a call or you can read more about me below (or both). If you choose to continue reading you'll find things like why I want to work at UpTrending, what my leadership style is like and what my best personality traits are.

Why do I want to work at UpTrending?

I'm at my best when I can collaborate with technical teams and talk to customers. I see a perfect opportunity to apply my project management experience to managing technical projects and a distributed team at UpTrending. My past experience includes software engineering, project management and customer experience. I've built and led a digital department in a large advertising agency, worked in an innovation lab who created multiple web apps and built a customer experience department. I seek out risks and develop strategies to eliminate or mitigate them.

To me, customers are the lifeblood of any organization. Much like developers, they must have their expectations met and their needs understood to form a strong working relationship. I've made a career out of doing this. I'm just as comfortable working with CEOs as I am working with developers and designers.

The best are generally the best because they aren’t typical. Because they came at things from a different angle that gave them a unique perspective, which happens to provide more insights than the widely-distributed approaches.
— Jason Fried


I do however possess a unique set of skills and approach problems from a different perspective. I ask a lot of questions and collaborate with my team. There are many possible solutions to a problem. I experiment with different ones and try to learn from each.


Here is a list of my best characteristics - empathetic, caring, honest, brutally transparent, strong work ethic, passionate, patient, clear communicator, problem solver, listener, loyal, ability to read people, endlessly positive, persuasive, tenacious. 

I'm not a boss, I'm a leader


  • Building teams
  • Experiments
  • Setting and accomplishing goals
  • Learning
  • Teaching
  • Facilitating
  • Failing
  • Team building


  • Making other people happy
  • Improving my community and neighborhood
  • Taking care of people
  • Volunteering
  • Ramen
  • Fresh flowers
  • Cycling
  • My family

Life / Work Balance: My Philosophy

Notice how I didn't say work / life balance? For me, life comes first. Work comes and goes. At the end of the day, month, year, whatever, all you have is your family and friends. I've spent the last 10 years putting work first. All that time and energy never really got me anywhere. Actually, it taught me one really valuable thing: optimizing for continuous improvement.

In work you have to try new things. Sometimes you have a try a lot of new things. Families are about experimentation too. In our family we try to improve each week. Sometimes we fail and have a bad week. It happens. Most of the time we make incremental improvements that are hard to see on a micro level, but when you zoom out you can see things are moving in a positive direction. 

Just like in work, in family life it's important to reflect or retro your experiments. This is where you learn what worked, what didn't, what can be improved and what your opportunities are. We do this daily as a family. It's called Apples and Onions. Each night while we're eating we share what went well (apples) and what maybe didn't go so well (onions). In life and work you have to be reflective so you don't miss the important learnings along the way.

As the director of customer experience my role WAS to...

  • Manage a team who worked with multiple projects that had multiple weekly deliverables.
  • Create project plans for the duration of the release and hold post release retrospectives so the team could learn from the previous release.
  • Create monthly status reports for each of the four products and present them to the product managers. These reports communicated project status, emergent issues and strategies to resolve the issues.
  • Partner with internal and external stakeholders to create success metrics that would help us achieve our goals.
  • Work directly with engineers and the UI team to identify and resolve issues. We were always on the lookout for ways we could speed up delivery in the next release.
  • Hold retrospectives for each of our projects, no matter how small the project, so we could learn and develop more efficient processes. This helped us to develop a culture of learning on the team.
  • Hosted bi-monthly meetings to share our learnings and teach each other new things.
  • Define quarterly success objectives and the key results required to accomplish our objectives.

Thank you!